Shipping policy
Shipping
We currently ship exclusively to addresses within Mainland United Kingdom.
Shipping while only commence four weeks after order confirmation as all products are hand made.
All orders are dispatched via Royal Mail Tracked 48, which includes tracking, insurance, and a signature upon delivery.
A flat-rate shipping fee of £10 per order applies to all orders.
Delivery timeframes provided by Royal Mail are estimates only and are not guaranteed. House of SR is not responsible for delays caused by Royal Mail, adverse weather conditions, customs inspections, strikes, or circumstances beyond our reasonable control.
Shipping charges are non-refundable, including in the event of a return, cancellation, refused delivery, or unsuccessful delivery attempt.
Product Variations
As all products are handcrafted, slight variations in appearance, dimensions, fabric placement, embellishment placement, colour tone, and finishing details may occur. These variations are inherent to handmade products and do not constitute faults.
We recommend ordering a sample of fabric in order to ensure colour match.
Limitation of Liability
To the fullest extent permitted by law, House of SR shall not be liable for any indirect, incidental, consequential, or special damages arising from the use or purchase of our products.
Our liability shall not exceed the total purchase price paid for the product in question.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Information
For all enquiries regarding your order, please contact us via the contact details provided on our website. Houseofsr1928@outlook.com